Frequently Asked Questions
Everything you need to know about shopping with Love and Hate.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-14 business days.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Simply visit our Returns Portal to start your request.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I find the right size?
Each product page features a detailed size guide. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel or change your order within 60 minutes of placement by contacting our support team.
Is your packaging sustainable?
Yes, at Love and Hate, we use 100% recycled mailers and minimal plastic to ensure our fashion footprint is as light as possible.